If you are selecting data on Case manager for a new case, you will have to filling in several drop-down Custom Fields (e.g. – the Client’s ‘Ethnicity’ or the Case’s ‘Type of Work’). The value you are trying to select might begin with ‘s’ (e.g. - Stairlift for Type of Work)  which could be towards the end of the drop down list, so instead of scrolling until you find the value you can simply type the first letter of the value you want, once you have clicked on the field, and it will automatically jump straight to that letter. For example, if you wanted to reach Stairlift, typing the first letter will allow you to jump straight to the first word beginning with ‘s’ alphabetically; you will then need to scroll or use the down arrow to find your specified value.